سياسة الاستبدال و الإسترجاع

Replacement and Refund Policy Car Insulation Don't worry with Draxst tinting, your right is preserved! In case of an error on our part: If an error occurs in preparing the products or if there are any manufacturing defects, we will bear all costs and resolve the issue as quickly as possible. You must notify us within 3 days from the date of receipt and before installing the product via the customer service number, with sending pictures of the problem and the carton of the shipment. Refund due to ineffective insulation or change in tint color: If you wish to refund due to ineffective insulation or change in tint color, this must be proven by contacting customer service and going to one of the specialized tinting centers. The tint must be tested with special devices and the results sent. Product exchange or return: If you wish to exchange or return a specific product, you must contact us within three days of receiving the product, provided it has not been installed. The customer bears the cost of returning and sending the new products according to the chosen shipping company. Compensation for size deficiency: If the order status is "In delivery" and the customer requests cancellation, they will be responsible for the shipping costs. If the order has not left the warehouse yet, they can cancel it without any additional cost, in case the order is still in the "Completed" stage. At Tazleel Kahilan, we provide the appropriate sizes for the vehicle. If there is a deficiency, we commit to compensating the missing part with an additional part to cover the sizes. The deficiency should not be due to an installation error. Product safety and quality: At Tazleel Kahilan, we guarantee the safety and quality of the product. If any problem occurs during installation, Tazleel Kahilan is not responsible for this error, and it is the responsibility of the center where the installation took place. With Tazleel Kahilan, your right is preserved, and we are here to serve you. If an error occurs on our side: If any error occurs in preparing the products or if there are manufacturing defects, we bear all costs and address the issue as quickly as possible. Reporting procedures: You must notify us within 3 days from the date of receipt and before installing the product, contact customer service, and have pictures showing the problem and the shipment carton. Refund due to ineffective insulation or change in tint color: If you want to refund because the insulation was not effective or the tint color changed, you must contact customer service and go to one of the specialized tinting centers, then perform a test with special devices and send us the results. Product exchange or return: If you want to exchange or return a product, you must contact us within 3 days of receiving the product, provided it has not been installed. Important notes: The customer bears the cost of returning the product and sending the new product according to the chosen shipping company. Compensation for size deficiency: If the order is "In delivery" and the customer decides to cancel, they bear the shipping cost. If the order has not left the warehouse yet, they can cancel without any additional cost, but if the order is in the "Completed" stage. Quality confirmation: Tazleel Kahilan provides the appropriate sizes for vehicles; if there is a deficiency, we add an extra piece to complete the size. Note: The deficiency must not be caused by an installation error. Product safety and quality: We at Tazleel Kahilan guarantee the safety and quality of the product. If any problem occurs during installation, Tazleel Kahilan is not responsible, and it is the responsibility of the center where the installation was performed. Front glass protection shield In our store, we are committed to providing high-quality products to ensure high-efficiency protection for your car's front glass. We clarify below the warranty, replacement, and refund conditions to ensure full transparency with our customers. Product definition The front glass protection shield is an advanced protective layer made of high-quality materials, designed to protect the car's windshield from scratches, surface cracks, small gravel impacts, and harsh weather factors such as sunlight and dust. The main function of the shield is to absorb these impacts and reduce their damage to the glass, which may lead to protective effects over time. ⚠️ These effects, such as surface scratches or texture changes due to external factors, are considered a natural part of the shield's protective function and are not a manufacturing defect, and therefore are not covered by the warranty. Important terms Basic warranty: is the standard warranty for the shield, extending for 6 months from the purchase date. Extended warranty: is an additional warranty that can be purchased for an extra fee, and its duration is mentioned within the product details at purchase. Warranty eligibility period: is the specified timeframe within which the customer must request warranty if a manufacturing defect is discovered. If this period ends without a request, the warranty is no longer valid for claims, objections, or compensation, even if the problem is due to a manufacturing defect. For additional inquiries, the customer can contact customer service for clarifications before the warranty eligibility period ends. What does the basic warranty include? The basic warranty guarantees the quality of the product for 6 months from the purchase date, and includes issues before or during installation according to the following details: 1️⃣ Bubbles, cracks, or bumps inside the shield Description: Presence of air bubbles, small cracks, or internal bumps in the material itself affecting the shape of the glass and protection efficiency. When is the defect considered manufacturing? If bubbles or cracks are present upon receipt of the product and before installation. They can be easily noticed under strong lighting or when trying to spread the shield on a smooth surface. The installation center must ensure the quality of the product and absence of defects before installation. When is the defect not considered manufacturing? If bubbles appear after installation due to: - Not cleaning the glass before installation. - Presence of moisture or oils on the glass. - Using excessive heat during installation. - Presence of sappy or polishing substances on the glass before installation. - Using strong chemical cleaners or extensive exposure to solvents. Warranty eligibility period: The product must be inspected upon receipt before installation. If a defect is discovered after installation, it may not be accepted as a manufacturing defect. 2️⃣ Weak adhesive material Description: The shield does not stick well to the glass despite following the installation instructions correctly. Edges start to detach from the glass during installation without an apparent reason. When is the defect considered manufacturing? If the shield does not adhere to a completely clean glass despite testing on multiple surfaces. If the edges start to detach early immediately after installation without external interference. When is the defect not considered manufacturing? If detachment occurs weeks or months later due to: - Installing the shield on unclean glass. - Exposing the car to direct high heat immediately after installation. - Sandstorms, sappy substances, or polishing substances affecting the adhesive. - Using strong chemical cleaners that weaken the adhesive. - Prolonged use of a hot gun during installation. Warranty eligibility period: The adhesion must be checked during installation, and problems appearing after 24 hours of installation may not be accepted as manufacturing defects. 3️⃣ Unjustified hazy layer or yellowing Description: Loss of transparency or quick yellowing of the shield, affecting aesthetic appearance and visibility while driving. When is the defect considered manufacturing? If yellowing appears without justification within 72 hours of installation. If the color change occurs abnormally without external factors. When is the defect not considered manufacturing? If the color change results from: - Prolonged exposure to very high temperatures. - Use of strong chemical cleaners affecting the protective layer. - Leaving the car under direct sunlight after installation without sufficient settling time. - Exposure to sandstorms, sappy substances, or polishing. Warranty eligibility period: The product must be inspected within 72 hours after installation. If the problem is discovered afterward, it may not be considered a manufacturing defect. What is not covered by the warranty: - Damages caused by improper installation or failure to follow instructions. - Mishandling or accidents such as strong collisions or harsh environmental factors. - Natural wear and tear over time. - Damage resulting from attempting to remove or re-install the shield after initial installation. - Effects of front space on the shield, considered normal product wear. - Damage caused by incorrect cutting during installation. Extended warranty (optional): The customer can extend the warranty for an additional fee, which provides additional coverage including: - Manufacturing defects throughout the extended warranty period. - One-time direct replacement for any problem, whether a manufacturing defect or an issue not covered by the basic warranty. In case of non-manufacturing defects, coverage is only for 6 months, like the basic warranty. After replacement, the new shield will not be covered by the extended warranty but will have a basic warranty for only 3 months. Suggested installation centers: We provide our customers with a list of suggested installation centers based on previous experiences, but they are not under our direct supervision. We do not bear any responsibility for any errors or damages occurring during installation at these centers. Supervision responsibility for installation lies entirely with the customer. Replacement and Refund Policy Replacement: The customer has the right to replace the product within 7 days if a verified manufacturing defect exists. Refund: The customer has the right to return the product within 7 days of receipt and receive a refund within (5 - 21 working days), provided the product is unused and in its original packaging. The product cannot be returned if opened or installed, except in case of a verified manufacturing defect. The customer bears the shipping costs if there is no defect in the product. We are committed to providing a high-quality product and ensuring your satisfaction. Cashback Offer 1) Offer Definition The cashback offer is a promotional offer that grants the customer a shopping credit in the wallet according to the terms and conditions outlined in this policy, upon purchasing products or services covered by the offer during the specified period. 2) Duration of the Offer The offer is valid during the period shown on the product page, campaign page, or official store advertisement, and the store reserves the right to end, extend, or modify the offer at any time without affecting completed orders that meet the conditions during the validity period. 3) Eligibility for the Offer The offer benefits customers who: - Successfully completed the purchase during the offer period and the order status was changed to "Delivered." - Purchased a product or service covered by the cashback offer. - Complied with all usage conditions mentioned in this policy. - The order was not canceled, returned, rejected, or found to involve any fraudulent or non-compliant use. 4) Cashback Mechanism (Final Version) The cashback is granted as specified by the store on the offer page: - Shopping credit added to the customer's store account for use in a future order. - The value or percentage of the cashback is clearly specified on the offer page and in the store. ⚠️ Important: The cashback is calculated on the product value before VAT and does not include any additional taxes or fees (such as shipping or payment fees). The cashback value does not include a refund of VAT paid in the original purchase. When using cashback credit for a new purchase, a 15% VAT is applied to the new order according to applicable laws. The cashback credit can be used to cover part or all of the order value, including VAT. If the credit is insufficient to cover the full order value (including tax), the customer must pay the remaining amount via available payment methods. Example: If a customer buys a product worth 399 (including 15% VAT): Product value before tax ≈ 347 VAT amount ≈ 52 Cashback credit owed ≈ 347 When using the credit to buy a new product at the same price (399 SAR): The credit (347 SAR) is used, and the customer pays 52 (tax amount) to complete the purchase. 5) Timing of Cashback Disbursement Cashback is not issued immediately after purchase but after: - Successful payment, - Delivery of the order or service completion, - End of the refund period or internal verification of eligibility. The cashback is deposited within the period specified by the store on the offer page or order confirmation message. 6) Cases of Non-Eligibility The customer is not entitled to cashback in the following cases: - Order cancellation by the customer or the store for legitimate reasons. - Full or partial product return. - Payment failure or dispute over the payment. - Use of discount codes or other offers not allowed to be combined with the cashback offer. - Proven misuse of the offer, fraud, or creating fake orders. - Not meeting the minimum purchase requirement if the offer is conditional. 7) Refund and Replacement with Cashback In case of returning an order covered by cashback: - The cashback entitlement is canceled if it has not been used yet. - If the cashback has been used, the store has the right to deduct the cashback value from the refund amount or cancel it from the customer’s account. - For replacements, the eligibility for cashback is re-evaluated based on the new order value and alternative product. - No request for a monetary refund against cashback credit is allowed. 8) Combining Offers Unless explicitly stated otherwise, cashback offers cannot be combined with other discounts, offers, coupons, or promotional gifts. 9) Maximum Benefit Limit The store may set: - A maximum cashback amount per order, - Per customer, - Per account/phone number/address/payment method, to prevent abuse of the offer. 10) Abuse Prevention The store reserves the right to cancel any order or suspend cashback issuance or refund if it suspects: - Fraudulent activity, - Multiple accounts created by the same customer, - Use of false data, - Any behavior aimed at unfair benefit from the offer. 11) Modification or Suspension of the Offer The store may modify, suspend, or cancel the cashback offer at any time as per business or operational interests, provided that it does not affect already completed and compliant orders before the change or cancellation. 12) Priority of Terms Interpretation In case of any discrepancy between the summarized promotional content and these terms and conditions, the provisions in these terms, conditions, and the official offer page shall prevail. 13) Policy Acceptance The customer’s completion of the purchase during the offer period constitutes explicit acceptance of these terms and conditions.